Refund policy

Returns & Refund Policy

At Cork Plaster UK, we want you to be completely satisfied with your purchase. Please read the following policy carefully before placing your order.

Your Consumer Rights

Nothing in this policy affects your statutory rights under the Consumer Rights Act 2015 or any other applicable UK consumer protection legislation.

If your goods are faulty, damaged, not as described, or incorrect, you may be entitled to a repair, replacement or refund in accordance with your legal rights.

Order Cancellations

If you wish to cancel your order, please contact us as soon as possible.

Orders may be cancelled before they have been dispatched for a full refund.

Once an order has been dispatched, it cannot normally be cancelled unless required under your statutory rights.

To request a cancellation, please email:

Email: [support@corkplasteruk.co.uk]

Please include your order number in all correspondence.

Returns

As our products are heavy building materials that are shipped directly from our fulfilment partner, we do not accept returns simply because you have changed your mind once your order has been dispatched.

Returns will only be accepted where:

  • the goods are faulty;
  • the goods have been damaged during delivery;
  • incorrect goods have been supplied;
  • we have agreed to accept the return.

All returns must be authorised by Cork Plaster UK before being sent back.

Please do not return any products without first contacting us, as unauthorised returns may not be accepted.

Restocking & Handling Charges

Where a return is accepted for reasons outside your statutory rights, the following charges will apply:

  • 20% restocking fee
  • Minimum charge of £25.00
  • Original delivery charges are non-refundable.

Any additional collection or return delivery costs may also be deducted from your refund where applicable.

Damaged or Incorrect Goods

Please inspect your order immediately upon delivery.

If your order arrives damaged, incomplete or incorrect, you must notify us within 48 hours of delivery.

Please provide:

  • your order number;
  • a description of the issue;
  • clear photographs of:
    • the product;
    • the packaging;
    • any damage;
    • the delivery label where possible.

Failure to notify us within 48 hours may affect our ability to investigate the issue with the courier.

Faulty Products

If you believe a product is faulty, please contact us before attempting to use it.

We may request:

  • photographs;
  • additional information;
  • the return of the product for inspection.

Where a fault is confirmed, we will arrange an appropriate remedy in accordance with your statutory rights.

Refunds

Once your return has been received and inspected, we will notify you of the outcome.

If your refund is approved, it will be processed back to your original payment method.

Please allow 5–10 working days for your payment provider to process the refund after it has been issued.

Non-Returnable Items

Unless required by law, we cannot accept returns for:

  • products that have been opened or partially used;
  • products that have been mixed or applied;
  • products that have been contaminated, damaged or altered after delivery;
  • products that are no longer in a resaleable condition.

Return Shipping

If a return has been authorised, Cork Plaster UK will provide instructions on how and where to return the goods.

Customers must not send products directly to our fulfilment partner unless instructed to do so.

How to Contact Us

For any questions regarding returns or refunds, please contact:

Cork Plaster UK

Email: [support@corkplasteruk.co.uk]

Website: https://corkplasteruk.co.uk